Privacy Policy
Who We Are
This Privacy Policy explains how Vetly (“we”, “our”, “us”) collects, uses, shares, and protects personal information in compliance with South Africa’s Protection of Personal Information Act (POPIA).
Contact: via our Contact Us page
Vetly provides veterinary practice management software, telehealth solutions, and digital tools for veterinary clinics, animal hospitals, and pet care providers across South Africa.
Information We Collect
We may collect the following types of personal information:
- Practice Information: Veterinary clinic details, staff information, practice registration numbers
- Client & Patient Data: Pet owner contact details, animal medical records, treatment history
- Technical Data: Browser type, IP address, system usage analytics, error reports
- Communication Records: Support requests, service communications, telehealth consultations
How We Use Your Information
We use your personal information to:
- Provide veterinary practice management software and tools
- Enable telehealth consultations and remote patient monitoring
- Manage appointment scheduling and medical records
- Provide technical support and service updates
- Comply with veterinary and data protection regulations
- Improve our services and user experience
Data Protection & Security
We implement industry-standard security measures to protect veterinary medical records and personal information, including encryption, access controls, and regular security audits. All data handling complies with POPIA and veterinary council requirements.
Information Sharing
We do not sell personal information. Data may be shared with:
- Authorized veterinary staff for treatment purposes
- Service providers under strict confidentiality agreements
- Regulatory authorities when legally required
- Third parties with explicit client consent
Your Rights
Under POPIA, you have the right to access, correct, or delete your personal information. Veterinary clients may exercise these rights through their veterinary practice, which acts as the Responsible Party for patient medical records.
Contact Us
For privacy-related questions or to exercise your data protection rights, please contact us through our Contact Us page.